Cancellation conditions

Here you will find important information about cancellation conditions and travel insurance..

Cancellation conditions

  • The reservation can be cancelled at the latest 28 days before the agreed arrival date without payment of a cancellation fee.
  • 27 - 21 days before arrival a cancellation fee of 3 days can be charged.
  • 20 - 14 days before arrival a cancellation fee of 70 % can be charged.
  • 14 - 0 days before arrival a cancellation fee of the amount of the booked arrangement minus meals can be charged.

Snow guarantee 1717

You spend your skiing holiday on 1717 above sealevel. If there are less than 3 lifts in operation on the day of your arrival, you can postpone your holiday free of charge (subject to availability).


Travel insurance "Hotelstorno Plus" or "Hotelstorno Premium"

For your own safety, we recommend that you take out travel or cancellation insurance. You will find the corresponding link to our partner Europäische Reiseversicherung in your reservation confirmation.



You can't start your trip or have questions about the cancellation conditions? We are at your disposal under the telephone number +43 5583 2662 or at