Good to Know

Booking and cancellation policy

Booking Conditions


Our offers are non-committal and non-binding. Upon acceptance, you will receive a reservation confirmation with the request for a deposit of 30% of the arrangement price. When the deposit has been received in our bank account, the booking is considered binding.

Means of payment

We are happy to accept cash, Debit cards, VISA, MASTERCARD and AMERICAN EXPRESS or a transfer to the account listed below.

New: From now on you can also pay on site with Apple Pay!

Bank details

Hypobank Vorarlberg, Filiale Lech, Dorf 138, 6764 Lech am Arlberg
IBAN: AT39 5800 0186 4391 8117

Cancellation Policy

We have adapted our cancellation conditions very generously for the winter 2021.

Cancellation free of charge is possible up to 48 hours before arrival, after which we will charge 90% of the booked arrangement (Wintercodex Vorarlberg). To guarantee your booking, we ask for a deposit of 30% of the booked arrangement

Vorarlberg Winter Code – Book safely with free cancellation insurance

Refund warranty

Winter holidays in Vorarlberg are safe. That is the goal of the Vorarlberg Winter Code with a variety of measures for an extraordinary winter. So that all guests enjoy the greatest possible security when booking, every overnight stay in Vorarlberg is protected with free cancellation insurance in the 2020/21 winter season. If a guest or a family member from the common household tests positive for Covid-19, the insurance will cover the cancellation costs for overnight stays and meals in the accommodation facility.

in the event of Covid 19 disease or quarantine

The same applies if a quarantine is ordered by the authorities. The maximum sum insured is 3,000 euros per guest for accommodation and meals costs (e.g. family of four: up to 4 x 3,000 euros = 12,000 euros). The free Covid-19 cancellation insurance applies to all bookings in accommodation establishments – including those who have already are done. It brings even more security for every holiday guest in Vorarlberg. And even more anticipation for the vacation.

For more information

For additional security

such as in the event of a sports accident, we recommend the Hotel Storno Plus or Premium Insurance from Europäische Reiseversicherung – for your best protection and security during your Austrian vacation. Please check whether you are adequately insured in the event of a cancellation, otherwise you can insure yourself here right away.

We are looking forward to your visit! If you have any further questions about the booking conditions, please do not hesitate to contact us on +43 5583 2662 or at




On the day of arrival, the rooms are available from 3 p.m. onwards


On the day of departure, we ask you to vacate the room by 11.00 a.m.

Double rooms & suites for single use

If a double room or suite is occupied by 1 person, the room price is reduced by € 50 per night.


On request and reservation. Your four-legged friend is not allowed in the restaurants or the SPA area. Price per night without food € 25.


There is ample free outdoor parking available. There are two places for loading and unloading your car directly in front of the hotel entrance. Our caretaker will be happy to park your car. We will deposit your car key securely in our hotel safe to ensure that the snow patrol can access grounds in the early mornings. Garage space on request € 20 per night.


Our reception team is available daily from 7 a.m. to 10 p.m. If you go out in the evening, we ask you to take your room key with you, as the hotel entrance will be closed from at 10 p.m.