Good to Know

Booking and cancellation policy

Booking Conditions

Booking

Our offers are non-committal and non-binding. Upon acceptance, you will receive a reservation confirmation with the request for a deposit of 30% of the arrangement price. When the deposit has been received in our bank account, the booking is considered binding.

Means of payment

We are happy to accept cash, Debit cards, VISA, MASTERCARD and AMERICAN EXPRESS or a transfer to the account listed below.

New: From now on you can also pay on site with Apple Pay!

Bank details

Hypobank Vorarlberg, Filiale Lech, Dorf 138, 6764 Lech am Arlberg
IBAN: AT39 5800 0186 4391 8117
BIC: HYPVAT2BXXX

Cancellation Policy

To guarantee your booking, we charge a deposit of 30% of the booked arrangement.

Cancellation up to 14 days before arrival is free of charge, your deposit will be refunded. In the event of a later cancellation, we will charge 90% cancellation fee.

Sometimes things turn out differently and the booked vacation must be canceled or prematurely broken off. We want to spare you the associated costs and anger. Therefore we recommend taking out a hotel cancellation insurance from Europäische Reiseversicherung (including Covid coverage free of charge).

Here you can take out the insurance easily, quickly and online.

FAQ's

Check-in

On the day of arrival, the rooms are available from 3 p.m. onwards

Check-out

On the day of departure, we ask you to vacate the room by 11.00 a.m.

Double rooms & suites for single use

If a double room or suite is occupied by 1 person, the room price is reduced by € 50 per night.

Pets

On request and reservation. Your four-legged friend is not allowed in the restaurants or the SPA area. Price per night without food € 25.

Parking

There is ample free outdoor parking available. There are two places for loading and unloading your car directly in front of the hotel entrance. Our caretaker will be happy to park your car. We will deposit your car key securely in our hotel safe to ensure that the snow patrol can access grounds in the early mornings. Garage space on request € 20 per night.

Reception

Our reception team is available daily from 7 a.m. to 10 p.m. If you go out in the evening, we ask you to take your room key with you, as the hotel entrance will be closed from at 10 p.m.