Good to know

Booking and cancellation policy


Our offers are non-committal and non-binding. Upon acceptance, you will receive a reservation confirmation with the request for a deposit of 30% of the arrangement price. When the deposit has been received in our bank account, the booking is considered binding.

Means of payment

We are happy to accept cash, Debit cards, VISA, MASTERCARD and AMERICAN EXPRESS or a transfer to the account listed below.

New: From now on you can also pay on site with Apple Pay!

Bank details

Hypobank Vorarlberg, Filiale Lech, Dorf 138, 6764 Lech am Arlberg
IBAN: AT39 5800 0186 4391 8117

Cancellation cover

Sometimes things turn out differently and the booked vacation must be canceled or prematurely broken off.

Therefore, we recommend a hotel cancellation insurance from Europäische Reiseversicherung.

More information about the insurance – easily, quickly and online:

Hotelstornoversicherung der Europäischen Reiseversicherung (including Covid coverage free of charge)

Get your travel insurance

Cancellation policy

Turn of the year:

Between 24.12.2022 – 10.01.2023, a cancellation 30 days prior to your arrival will not be charged – your downpayment will be refunded.

In case of a later cancellation, we will charge the following fees:

  • 29 days – 21 days prior to your arrival– 30% cancellation fee
  • 20 days – 8 days prior to your arrival– 60% cancellation fee
  • Less than 7 days prior to your arrival date or no-show – 90% cancellation fee

For all other dates during the season:

A cancellation up to 14 days prior to arrival is without any charges, your downpayment will be refunded. In case of a later cancellation, we will charge 90% of your booked arrangement.

For groups up to 15 Persons:

  • A cancellation 90 days prior to arrival of the whole group is free of charge
  • 89 days – 70 days prior to arrival - 30% cancellation fee (downpayment)
  • 69 days – 50 days prior to arrival – 50% cancellation fee
  • 49 days – 30 days prior to arrival – 80% cancellation fee
  • 29 days and less – 90% cancellation fee (A deviation of 10% of the total number of rooms is calculated without a cancellation fee until the day of arrival.)

Our cancellation conditions are very accommodating and will also be strictly adhered. This also applies to late arrivals or early departures. We will keep your room available for you and plan all necessary resources. We are also aware that something can always come in between. Therefore, we highly recommend booking a travel cancellation insurance.



On the day of arrival, the rooms are available from 3 p.m. onwards


From 07:00 a.m. until 10:30 a.m.. Continental long riser breakfast from 11:00 a.m. until 12:00 p.m. at the Edelweiss Bar.


Half-board will be served at the Hotel Restaurant from 07:00 p.m. until 09:00 p.m. (last order). Remuneration for deregistration until 11:00 a.m. - € 65,00 per Person.

Please be aware, that our a la carte dinner at the Hotel Restaurant is not included while booking only with breakfast.

The seats are reserved for our guests who booked with half-board. If you wish to make a reservation at our restaurant for dinner, please let us know as early as possible due to limited seat-possibilities. Short term reservations cannot be guaranteed.

Vegetarian gourmet restaurant TIAN in a ski holiday in Zürs

Due to low capacity and high demand, we recommend to make your reservation in advance. We will automatically communicate your reservation to our restaurant team and cancell your table at the hotel restaurant.


On the day of departure, we ask you to vacate the room by 11.00 a.m.


On request and reservation. Your four-legged friend is not allowed in the restaurants or the SPA area. Price per night without food € 25.


There is ample free outdoor parking available. There are two places for loading and unloading your car directly in front of the hotel entrance. Our caretaker will be happy to park your car. We will deposit your car key securely in our hotel safe to ensure that the snow patrol can access grounds in the early mornings. Garage space on request € 20 per night.


Our reception team is available daily from 7 a.m. to 10 p.m. If you go out in the evening, we ask you to take your room key with you, as the hotel entrance will be closed from at 10 p.m.

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