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Good to know

Booking and cancellation policy


Our offers are valid until the specified date. We operate on a dynamic pricing system based on supply and demand, where prices may vary daily. Upon acceptance of our offer, you will receive a payment request for a deposit amounting to 30% of the package price. Once the deposit is received in our bank account, the booking is considered confirmed, and you will receive a written confirmation of the reservation.

Means of payment

For your pre-payment we prefer a bank transfer.

On site we accept cash, Debit cards, VISA, MASTERCARD and AMERICAN EXPRESS as well as APPLE PAY.

Bank details

Hypobank Vorarlberg, Filiale Lech, Dorf 138, 6764 Lech am Arlberg
IBAN: AT39 5800 0186 4391 8117

Cancellation cover

Sometimes things turn out differently and the booked vacation must be canceled or prematurely broken off.

Therefore, we recommend a hotel cancellation insurance from Europäische Reiseversicherung.

More information about the insurance – easily, quickly and online:

Hotelstornoversicherung der Europäischen Reiseversicherung (including Covid coverage free of charge)

Get your travel insurance

Cancellation policy

Turn of the year:

Between 24.12.2023 – 10.01.2024, a cancellation 30 days prior to your arrival will not be charged – your downpayment will be refunded.

In case of a later cancellation, we will charge the following fees:

  • 29 days – 21 days prior to your arrival– 30% cancellation fee
  • 20 days – 8 days prior to your arrival– 60% cancellation fee
  • Less than 7 days prior to your arrival date or no-show – 90% cancellation fee

For all other dates during the season:

A cancellation up to 14 days prior to arrival is without any charges, your downpayment will be refunded. In case of a later cancellation, we will charge 90% of your booked arrangement.

For groups up to 15 Persons:

  • A cancellation 90 days prior to arrival of the whole group is free of charge
  • 89 days – 70 days prior to arrival - 30% cancellation fee (downpayment)
  • 69 days – 50 days prior to arrival – 50% cancellation fee
  • 49 days – 30 days prior to arrival – 80% cancellation fee
  • 29 days and less – 90% cancellation fee (A deviation of 10% of the total number of rooms is calculated without a cancellation fee until the day of arrival.)

Our cancellation conditions are very accommodating and will also be strictly adhered. This also applies to late arrivals or early departures. We will keep your room available for you and plan all necessary resources. We are also aware that something can always come in between. Therefore, we highly recommend booking a travel cancellation insurance.



On the day of arrival, the rooms are available from 3 p.m. onwards


From 07:00 a.m. until 10:30 a.m.. Continental long riser breakfast from 11:00 a.m. until 12:00 p.m. at the Edelweiss Bar.


Prices & offers, unless otherwise stated (e.g., packages), include breakfast. On the day of your arrival, we have reserved a table for you at the Edelweiss Restaurant. We will be happy to assist you with your table reservations during your stay. 

Vegetarian gourmet restaurant TIAN am Berg

Vegetarin-vegan Gourmetrestaurant at the Hotel Edelweiss. Awarded with 3 toques, Gault Millau, special deals for Edelweiss hotel guests. 


On the day of departure, we ask you to vacate the room by 11.00 a.m.


At Edelweiss, furry noses enjoy a truly sexy doggy life! After all, your dog is part of the family! Nothing is more fun than romping around in the snow together with your dog. From the welcome kit to the walking service - read here what awaits you and your four-legged friend. Our governess is happy about an open communication when and if the daily cleaning can take place. We charge € 35,00 per night without food, but with many extras!

Find out more about your holiday with a dog.


There is ample free outdoor parking available. There are two places for loading and unloading your car directly in front of the hotel entrance. Our caretaker will be happy to park your car. We will deposit your car key securely in our hotel safe to ensure that the snow patrol can access grounds in the early mornings. Garage space on request € 25 per night.


Our reception team is available daily from 7 a.m. to 10 p.m. If you go out in the evening, we ask you to take your room key with you, as the hotel entrance will be closed from at 10 p.m.

Book now.
Stay sexy.

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